Refund & Cancellation Policy
Effective Date: October 9, 2026 • Version 2.2
We built Leksmedia to give creators and founders an unfair advantage on YouTube. If our Ikigai category blueprint, 48-Hour Outlier Velocity engine, and Long-Form Script Studio do not deliver transformative clarity for your YouTube channel within your first 14 days, email us for a 100% full, prompt refund. No hidden traps, no phone calls required.
Full refund eligibility applies to all first-time subscribers for 14 calendar days from initial checkout.
Cancel recurring billing anytime with a single click inside your Stripe billing dashboard.
Even if you cancel or request a refund, you keep full intellectual ownership of all generated scripts.
01.Scope of the 14-Day Money-Back Guarantee
Our 14-Day Satisfaction Guarantee is designed to eliminate risk for new creators joining Leksmedia. This policy applies to:
- Eligible Subscriptions: First-time subscriptions to the Starter ($97/mo) and Pro Studio ($297/mo) tiers.
- Coverage Period: Fourteen (14) calendar days commencing precisely at the timestamp of initial subscription purchase through Stripe.
- Full Reversal: 100% of the subscription fee paid will be reversed back to your original payment card. No administrative handling deductions are withheld.
02.How to Submit a Refund Claim (Step-by-Step)
To claim your guarantee refund, follow these simple steps:
Send an email from your registered account address to billing@leksmedia.com with the subject line: Refund Request - [Your Registered Email].
Include your Stripe invoice number (formatted as in_xxxx) or the date of checkout. Feedback on why Leksmedia did not match your goals is welcome, but is never required as a condition for receiving your refund.
Our billing team issues the refund via Stripe within 24–48 hours. Depending on your financial institution, funds appear on your card statement within 3 to 5 business days.
03.Self-Serve 1-Click Subscription Cancellation
You maintain complete autonomous control over your subscription. You can cancel recurring renewals at any time without having to contact customer support or speak to a representative:
- Zero Friction: Navigate to
Dashboard → Settings → Billingand click Manage Subscription to open your Stripe Customer Portal. - Immediate Confirmation: Click Cancel Plan. Your cancellation is confirmed instantaneously with an email receipt.
- Grace Access: Your account retains full access to all studio features, script generators, and outlier data until the final second of your paid billing period.
- Zero Unexpected Charges: No further monthly renewals will ever be initiated once cancellation is registered.
04.Recurring Billing Cycles & Renewal Terms
Leksmedia subscriptions are billed automatically on a recurring monthly cycle on the calendar date corresponding to your initial registration:
Subsequent recurring monthly renewals that take place after the initial 14-day guarantee window are non-refundable. It is the creator's responsibility to cancel their subscription prior to their upcoming renewal date if they do not wish to continue. An itemized invoice receipt from Stripe is emailed directly to your registered address upon every successful charge.
05.Plan Upgrades, Downgrades & Prorations
You can adjust your plan tier as your YouTube publishing frequency scales:
Upgrades take effect immediately. Stripe automatically calculates a prorated credit for the unused days of your previous plan, applying it against the upgraded subscription cost.
Downgrades take effect at the conclusion of your current prepaid billing cycle, allowing you to use your existing tier deliverables through the remainder of the month.
06.Chargebacks & Dispute Resolution Protocol
We kindly ask all creators to contact billing@leksmedia.com directly before initiating a dispute or chargeback with your credit card issuer.
Bank disputes take 60–90 days to settle and incur substantial merchant penalties, whereas our concierge billing team can review and process an authorized refund in under 24 hours. Filing an unwarranted chargeback will result in immediate and permanent account suspension and blacklisting from all future Leksmedia services.
07.Fair Use, Anti-Abuse & Exclusions
To protect our high-compute infrastructure and prevent bad-faith exploitation, the 14-Day Guarantee is subject to standard fair use guidelines:
- Repeat Account Cycling: The 14-day refund guarantee is strictly limited to one (1) refund per individual creator or organization. Creating disposable accounts to repeatedly claim refunds is prohibited.
- Terms of Service Violations: Accounts suspended for deploying automated scraping bots, harassing creators, or violating the YouTube API Developer Terms are not eligible for refunds.
- Custom Done-For-You Agency Contracts: Any custom enterprise contracts or tailored bespoke studio consulting retainers are governed by their respective individual Master Services Agreements (MSAs).
08.Direct Billing Concierge & Inquiries
If you have questions about an upcoming invoice, need to update your corporate VAT/tax ID, or wish to clarify billing options, our dedicated billing desk is here to assist:
Leksmedia Billing & Accounts Department
Direct Billing Inquiries: billing@leksmedia.com
Support Desk: support@leksmedia.com
Operating Hours: Monday – Friday, 09:00 – 18:00 UTC
Response SLA: 24 Business Hours